Silence in Communication

Here's perhaps the crux of the Message of the Holy Father, Benedict XVI on the occasion of the 46th World Communication day (Jan. 24, the feast of Francis de Sales):

The process of communication nowadays is largely fuelled by questions in search of answers. Search engines and social networks have become the starting point of communication for many people who are seeking advice, ideas, information and answers. ... Indeed, people today are frequently bombarded with answers to questions they have never asked and to needs of which they were unaware. If we are to recognise and focus upon the truly important questions, then silence is a precious commodity that enables us to exercise proper discernment in the face of the surcharge of stimuli and data that we receive.

[Read the full text here: Silence and Word: Path of Evangelization]