I received my new student railcard on two days ago. My former railcard expires tomorrow. The online site stated that once I registered my railcard I can renew it within one month of its expiry. That's what I did in the last week of its life. I received a reply stating that the renewed railcard will be dispatched soon and taking into account any possible delays in the post, the expiry date of the new card was moved back to one week. So the new card instead of expiring on January 24, 2020 will now expire on January 31, 2020. I completed the application and payment of fees on January 18, 2019 and had the card in hand, via post, on January 21.
This is truly a very ethical and sensitive way of doing business. Not taking into account any other aspect of their service or commenting on their other liabilities, the very fact that the company would extend the deadline of the new card, owing to some postal delays is indeed praiseworthy. Such efficiency and sensitivity is truly praiseworthy.
This is truly a very ethical and sensitive way of doing business. Not taking into account any other aspect of their service or commenting on their other liabilities, the very fact that the company would extend the deadline of the new card, owing to some postal delays is indeed praiseworthy. Such efficiency and sensitivity is truly praiseworthy.
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